bd88 app Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal data bd88 app collects from players across Bangladesh, how that data is used, who it may be shared with, and the rights you hold over your own information at all times.
Our Commitments
Six Data Protection Principles at bd88 app
These cards summarise our core approach to your data. The detailed legal text follows in each section below.
Purpose Limitation
We collect only the data that is strictly necessary for the specific purpose for which it is gathered — account management, payment processing, security, and regulatory compliance. We do not harvest data speculatively.
Security by Design
All personal data stored by bd88 app is protected using AES-256 encryption at rest and TLS 1.3 in transit. Access to player records is restricted to authorised personnel only, under strict role-based controls.
Your Data, Your Control
Registered bd88 app players may request access to, correction of, or deletion of their personal data at any time by contacting our support team. We respond to all verified data requests within 14 calendar days.
Defined Retention Periods
We do not hold personal data indefinitely. Specific retention periods apply to each data category, based on legal obligations and legitimate operational needs. Data that is no longer required is securely deleted.
No Sale of Personal Data
bd88 app does not sell, rent, or trade your personal data to third-party marketers, data brokers, or advertising networks. Your information is used solely for the purposes described in this Privacy Policy.
Transparent Cookie Use
We use cookies and similar technologies to keep your session secure, remember your preferences, and improve platform performance. You can manage non-essential cookies via your browser settings at any time.
Section 1
Data We Collect
bd88 app collects personal data from players in Bangladesh and from visitors to the bd88 app platform. We gather this data through three primary channels: information you provide directly during registration and use of the platform, information collected automatically as you interact with the platform, and information received from third-party partners where legally permitted. The following table sets out the specific categories of personal data we collect and the reason each category is necessary.
| Data Category | Examples | Why We Collect It |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, NID or passport number | KYC age and identity verification; regulatory compliance; fraud prevention |
| Contact Data | Bangladesh mobile number, email address, residential address (city/division) | Account communication; OTP authentication; support correspondence; withdrawal notifications |
| Financial Data | bKash / Nagad / Rocket account numbers, bank account details, transaction history | Processing deposits and withdrawals; AML monitoring; transaction dispute resolution |
| Account Data | Username, encrypted password, account balance, bonus history, wagering records | Platform access; game history; bonus eligibility; responsible gaming monitoring |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Platform security; fraud detection; multi-account prevention; performance optimisation |
| Usage Data | Pages visited, games played, bet amounts, session duration, click patterns | Product improvement; responsible gaming analysis; personalised game recommendations |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Dispute resolution; service quality monitoring; regulatory record-keeping |
| KYC Documents | Scanned NID card (front and back), passport bio-page, selfie photograph | Age verification; identity confirmation; prevention of identity fraud |
We do not collect personal data from individuals we know to be under 18 years of age. If bd88 app becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be permanently closed. Parents and guardians who believe their child may have registered on the platform are requested to contact support immediately at [email protected].
Section 2
How We Use Your Data
bd88 app processes personal data only where we have a lawful basis for doing so. The lawful bases we rely on are: performance of a contract (processing that is necessary to provide you with the bd88 app service you have signed up for), compliance with a legal obligation (processing required by applicable law, including anti-money laundering and fraud prevention obligations), legitimate interests (processing that is necessary for purposes that are reasonably expected by players and are proportionate to the data used), and consent (where we have obtained your explicit agreement for a specific use, such as marketing communications).
- Account creation and management: We use your identity and contact data to create and maintain your bd88 app player account, verify your identity at registration and during KYC checks, and ensure that your account details remain accurate and current throughout the lifecycle of your account.
- Payment processing: Your financial data is used to process deposits via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported methods, and to execute withdrawal requests to your registered payment method. This processing is necessary for the performance of our contract with you.
- Fraud prevention and security: Technical data — including IP address, device fingerprint, and login timestamps — is analysed to detect unauthorised access attempts, multi-account creation, bonus abuse, and suspicious transaction patterns. This processing is carried out under our legitimate interest in protecting the platform and our player community.
- Responsible gaming monitoring: Usage data and account history are analysed to identify patterns of behaviour that may indicate problem gambling — such as significantly increased wagering frequency, rapid deposit cycling, or requests to self-exclude that are not followed. This analysis supports our responsible gaming obligations and is in the legitimate interests of player welfare.
- Customer support: Communications data, including support chat transcripts and email correspondence, is used to resolve your queries, process complaints, and maintain a record of interactions for quality assurance and dispute resolution purposes.
- Marketing communications: Where you have provided explicit consent, we may use your contact data to send promotional emails or SMS notifications regarding bd88 app offers, seasonal promotions (such as Eid bonuses or BPL betting promotions), and new game launches. You may withdraw consent at any time by contacting support or using the unsubscribe option in any marketing message.
- Platform improvement and analytics: Aggregated, anonymised usage data is analysed to understand how players navigate the platform, which games are most popular, and where user experience improvements can be made. This analysis does not identify individual players.
- Legal and regulatory compliance: We may process and retain personal data to comply with applicable legal obligations, including responding to lawful requests from competent authorities, maintaining required financial records, and fulfilling our anti-money laundering reporting obligations.
Section 4
Data Sharing & Third Parties
bd88 app does not sell or rent your personal data to any third party. We share personal data with third parties only in the limited circumstances described below, and only to the extent necessary for the stated purpose. All third-party service providers who process personal data on behalf of bd88 app are bound by data processing agreements that require them to handle your data securely and only in accordance with our instructions.
- Payment processors: When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, or Mastercard, we share the minimum financial data necessary with the relevant payment provider to complete the transaction. These providers are independent data controllers for their own processing and are governed by their own privacy policies.
- Game providers: bd88 app's casino games are supplied by certified third-party studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. When you launch a game, your player ID and session token are shared with the relevant provider to facilitate gameplay. These providers do not receive your full identity or financial data.
- KYC and identity verification services: To verify your identity and age in accordance with our compliance obligations, your KYC documents may be processed by a third-party identity verification service operating on our behalf. This service acts as a data processor under our instructions and does not use your data for any independent purpose.
- Fraud prevention services: Technical data including IP addresses, device fingerprints, and transaction patterns may be shared with third-party fraud detection platforms to protect the platform against multi-accounting, payment fraud, and bonus abuse. These services process data only for the purpose of fraud detection and prevention.
- Legal and regulatory disclosures: bd88 app may disclose personal data to competent legal or regulatory authorities where required to do so by applicable law, by a court order, or in connection with a lawful investigation. We will notify affected players of such disclosures wherever legally permitted to do so.
- Business transfers: In the event that bd88 app undergoes a merger, acquisition, or sale of all or substantially all of its assets, player personal data held at the time of the transaction may be transferred to the acquiring entity as part of that transaction. Affected players will be notified prior to their data being transferred and the new entity will be bound by the terms of this Privacy Policy.
Section 5
Data Retention & Storage
bd88 app retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply to the main categories of personal data we hold. Once the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.
| Data Category | Retention Period | Basis |
|---|---|---|
| Identity & KYC Documents | 5 years from account closure | AML and regulatory compliance obligations |
| Financial Transaction Records | 5 years from the date of each transaction | Financial record-keeping and AML requirements |
| Account & Wagering History | 3 years from account closure | Dispute resolution; responsible gaming audit trail |
| Support Communications | 2 years from the date of the final communication | Complaint handling; quality assurance |
| Technical / Log Data | 12 months from collection | Security monitoring; fraud detection |
| Marketing Consent Records | Until consent is withdrawn, plus 1 year | Proof of consent; compliance with marketing regulations |
| Analytics Data (anonymised) | Up to 36 months | Platform improvement; no personal identifiers retained |
All personal data stored by bd88 app resides on servers protected by industry-standard physical and logical security controls. Access to production databases is restricted to a small number of authorised technical personnel and is logged for audit purposes. Backup copies of personal data are encrypted and subject to the same retention schedules as live data.
Players who close their accounts voluntarily may request early deletion of their personal data. Such requests will be honoured to the fullest extent possible, subject to our legal obligation to retain certain categories of data (particularly AML-related records) for the minimum statutory period regardless of account status.
Section 6
Your Privacy Rights
As a registered player on the bd88 app platform, you hold a number of rights with respect to your personal data. These rights are described below. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Rights Request". We will respond to all verified requests within 14 calendar days. In exceptional cases involving complex requests, we may extend this period by a further 14 days, in which case we will notify you of the extension and the reason for it.
Right of Access
You have the right to request a copy of all personal data we hold about you, together with information about how it is processed, who it is shared with, and for how long it is retained. We provide this data in a structured, machine-readable format where technically feasible.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay. You may also update certain details — such as your contact number or residential address — directly within your account settings.
Right to Erasure
You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where there is no overriding legitimate interest or legal obligation requiring us to retain it.
Right to Restriction
You may request that we restrict the processing of your personal data in certain circumstances — for example, while an inaccuracy you have flagged is being investigated, or where you have objected to processing and we are considering your objection.
Right to Data Portability
Where processing is based on your consent or on the performance of a contract, and is carried out by automated means, you may request that we provide your personal data to you in a structured, commonly used, machine-readable format for transfer to another service provider.
Right to Object
You have the right to object to the processing of your personal data where we rely on legitimate interests as the lawful basis. You may also object at any time to the processing of your data for direct marketing purposes, including profiling related to direct marketing.
Section 7
Data Security Measures
bd88 app implements a layered security architecture designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our security programme covers technical, physical, and organisational controls and is reviewed on a regular basis to ensure it remains effective against evolving threats.
AES-256 Encryption
All personal and financial data stored in bd88 app databases is encrypted at rest using AES-256, the same standard used by international financial institutions.
TLS 1.3 In Transit
All data transmitted between your device and the bd88 app servers is protected by TLS 1.3 encryption. Our SSL certificate is maintained and renewed without interruption.
SMS OTP Authentication
Login attempts from unrecognised devices trigger an SMS one-time password sent to your registered Bangladesh mobile number, preventing unauthorised account access.
Access Controls
Access to player personal data is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and subject to regular audit review.
In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, bd88 app will notify affected individuals without undue delay. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the measures bd88 app has taken or proposes to take to address the breach, including measures to mitigate its possible adverse effects.
Players are responsible for maintaining the security of their own account credentials. You should choose a strong, unique password for your bd88 app account, never share your password with any third party, and notify support immediately if you suspect that your account has been compromised. bd88 app will never ask you for your password via email, SMS, or any support channel.
Section 8
Contact & Complaints
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way bd88 app handles your personal data, please contact our customer support team. We are committed to resolving all privacy-related enquiries promptly and transparently.
For all data protection, privacy rights, and policy-related questions, contact us at: [email protected]
Subject line: "Privacy Enquiry" or "Privacy Rights Request"
Response time: within 14 calendar days of receipt
Our support team is available 24 hours a day, 7 days a week. Peak staffing is maintained during Bangladesh Standard Time evening hours (6 PM – midnight BST, UTC+6) to serve players across Dhaka, Chittagong, Sylhet, Khulna, and all other regions of Bangladesh.
If you are not satisfied with our response to a privacy concern, you have the right to escalate your complaint through the formal dispute resolution process described in the bd88 app Terms & Conditions. Formal complaints must be submitted in writing to [email protected] within 90 days of the event giving rise to the complaint.
bd88 app reserves the right to amend this Privacy Policy at any time. When material changes are made, we will publish the updated policy at bd88-app.com/privacy-policy and, where practically feasible, notify registered players via their registered email address or via an on-platform notification. The date at the top of this page will always reflect when the current version was last updated. Your continued use of the bd88 app platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.
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